Support
A help ticket gets you a real answer, faster.
Planet DJ answers help tickets roughly eight times faster than the phone, and a written reply can carry the links, part numbers, and policies a phone call cannot. That is why it is the front door.
Open a help ticket
Reply time. Most tickets are answered within hours during
business hours. Some take longer when an answer has to come from the manufacturer. If you do not see a
reply, check your spam folder before resending.
Lifetime tech support
Buy your gear here and the help does not stop at delivery. The people answering have set up the same rigs you are setting up, so you get an answer rather than a script.
- Before you buy. Tell us the room, the crowd, and the budget and you get a straight recommendation.
- After you buy. Setup, configuration, and troubleshooting on gear bought from Planet DJ.
- For the life of the gear. Not ninety days.